Knowledge Continuity in IAI: Needs, Processes, and Insights



  • Type:
  • Published:
  • April 24, 2014
  • Author:
  • Avi Kedem
  • Pages:
  • 29
  • Price:
  • Member: FREE

In 2014, APQC held its 19th annual Knowledge Management conference. Israel Aerospace Industries (IAI) presented on knowledge continuity, retention, and transfer. In today's business environment, employers face a significant challenge marked by the retirement of Baby Boomers. Totaling about 75 million, Baby Boomers represent one-third or more of the U.S. work force today. These leaving experts have critical and unique know-how, and if this know-how is not preserved and transferred, the cost to the U.S. economy in lost productivity is estimated at approximately $100 billion. Since 2008, Israel Aerospace Industries (IAI) has implemented a structured process with positive results and feedback from business managers. This presentation details its four-step process for preserving the knowledge of experts leaving the organization. This presentation also includes lessons learned, tips for what you should and should not do, and metrics used to measure success.

Click here for an overview of this presentation.


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