KM's Role in Digital Transformation

 

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From the cloud to chatbots and AI, digital tools are having a huge impact on KM activities. Many organizations are pursuing digital transformation initiatives. And given the multiple perspectives on what digital transformation even is, many are left wondering what these initiatives should look like and the role KM should have. 
This article summarizes an interactive Think Tank session from APQC’s 2019 KM Conference where a small group of participants brainstormed and discussed their biggest digital transformation challenges and possible solutions.

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