KM for Tomorrow's Workforce at Wipro

 

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This article explains how Wipro Ltd.’s KM team uses a machine learning model combined with bots to classify, route, and resolve support tickets. It also highlights other KM digitization initiatives currently in development, including:

  • a system that will use robotic process automation to identify content gaps,
  • a machine learning platform that evaluates data from past projects to identify and then either resolve or alert staff to issues with current projects;
  • a service that will combine cognitive search and chatbots as a way to discover and interact with enterprise knowledge;  and
  • virtual reality-based training for competency development.

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