- May 10, 2018
- Member: FREE
This article explains how Wipro Ltd.’s KM team uses a machine learning model combined with bots to classify, route, and resolve support tickets. It also highlights other KM digitization initiatives currently in development, including:
- a system that will use robotic process automation to identify content gaps,
- a machine learning platform that evaluates data from past projects to identify and then either resolve or alert staff to issues with current projects;
- a service that will combine cognitive search and chatbots as a way to discover and interact with enterprise knowledge; and
- virtual reality-based training for competency development.