KM for Tomorrow's Workforce at Wipro



This article explains how Wipro Ltd.’s KM team uses a machine learning model combined with bots to classify, route, and resolve support tickets. It also highlights other KM digitization initiatives currently in development, including:

  • a system that will use robotic process automation to identify content gaps,
  • a machine learning platform that evaluates data from past projects to identify and then either resolve or alert staff to issues with current projects;
  • a service that will combine cognitive search and chatbots as a way to discover and interact with enterprise knowledge;  and
  • virtual reality-based training for competency development.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options