- April 28, 2014
- Jean-Claude Monney
- Member: FREE
At Microsoft Services, knowledge is what the organization sells. In 2006, it launched its knowledge management (KM) program to accelerate the KM culture, shorten the time to decision making, reuse intellectual property, and increase customer loyalty. Since its inception, this initiative has been supported by a set of programs, a KM platform for knowledge collaboration and discovery, and a set of KM metrics and reports.
In this presentation, delivered at APQC’s 2014 KM Conference, Microsoft shares how to use a KM strategic framework to plan and communicate a KM program, as well as how important culture is and how to use KM analytics to understand it. The presentation also covers the evolving importance of social where communities of practice are the heart of the initiative.