- October 31, 2011
- Paul Penaloza and Mike Yokell
- Member: FREE
Knowledge management (KM) leaders want to know how their approaches, processes, and tools are performing and where they should invest to achieve targeted improvement. During this one-hour recording, Paul Penaloza of APQC and Dr. Mike Yokell of Lockheed Martin explain the importance of KM maturity and the potential return on investment associated with higher KM maturity levels. The discussion includes data analysis from APQC’s Knowledge Management Capability Assessment Tool (KM CAT) and success stories from organizations that have used KM to improve performance.