KM Integrated into Change and Improvement



  • Type:
  • Published:
  • May 20, 2010
  • Author:
  • Robert Burns and Phil Harms
  • Price:
  • Member: FREE
Classic Content

In this recording from APQC's 2010 knowledge management (KM) conference, Robert Burns and Phil Harms of MetLife describe Metlife's KM journey, including establishing a vision, aligning with business strategy, creating governance, implementing tools, and marketing KM enterprise-wide.

Click here to view the slides from this presentation.


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