KM as a First Responder During Crises and Business Disruptions



  • Type:
  • Published:
  • June 8, 2011
  • Author:
  • Carla O'Dell
  • Price:
  • Member: FREE
Classic Content

In this 11-minute clip from APQC's 2011 knowledge management (KM) conference, APQC President Carla O’Dell outlines research from APQC's 2010-2011 KM Advanced Working Group about the role of KM as first responder (SM) in making organizations more agile in times of disruption and crisis, including mergers, acquisitions, internal reorganizations, accidents, and natural disasters.

Click here to read a summary of O'Dell's 2011 conference keynote address.

Click here to watch the full video from which this clip was taken.

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