KM Benchmarks and Metrics: Healthcare Industry Report



Learn how knowledge management programs in healthcare organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement. This summary outlines industry-specific results from APQC’s Knowledge Management Benchmarks and Metrics survey, including data on the leadership and structure of KM efforts, KM staffing levels and expenditures, tools and approaches used for KM, and measures of success.


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