Key Financial Management Shared Services Benchmarks at a Glance: Cross-Industry



APQC recently partnered with ScottMadden to complete the fourth cycle of its Finance Shared Services Benchmarking Study. The study focuses on specific processes commonly handled by SSOs and provides benchmarks on costs, staffing levels, and productivity measures for financial management shared services centers. Prepared using APQC’s Open Standards Benchmarking®, this article highlights key performance indicators (KPI) benchmarks for organizations across all industries. Financial management (FM) definitions are provided at the conclusion of this article. APQC collected these metrics on behalf of ScottMadden, a consultancy specializing in this area.