Key Contact Center Benchmarks at a Glance: Media and Entertainment Industry

 

Details

Prepared using data from APQC's Open Standards Benchmarking in contact centers, this table highlights key benchmarks for organizations in the media and entertainment industry.

Metrics provided include:

  • agent schedule adherence,
  • response time for inbound requests coming from email,
  • number of FTEs for the process manage sales orders per $1 billion revenue, and more.

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