Key Contact Center Benchmarks at a Glance: Electronics Industry



Prepared using data from APQC's Open Standards Benchmarking in contact centers, this table highlights key benchmarks for organizations in the electronics industry.

Metrics provided include:

  • agent schedule adherence,
  • response time for inbound requests coming from email,
  • number of FTEs for the process manage sales orders per $1 billion revenue, and more.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options