July 2015 Process and Performance Webinar: Using Analytics to Re-envision Order-Management Processes for Improved Customer Loyalty (Slides)



  • Type:
  • Published:
  • July 30, 2015
  • Author:
  • APQC
  • Pages:
  • 27
  • Price:
  • Your Price: FREE

On July, 20 2015 APQC and Dipanjan Das, vice president of order management practice team and Rana Saha, transformation leader at Genpact conducted a webinar on how companies reimage their order management processes to increase revenue, brand visibility, and customer satisfaction. 

The most successful and competitive companies know that maintaining strong customer loyalty is essential. Poor order management is a quick way to lose loyalty and ensure customers start looking for new suppliers. Organizations that suffer from complex processes, poor supply chain visibility, and an inability to measure the customer experience, likely suffer from unfulfilled orders and unhappy clients. 

In this webinar Das and Saha discussed:  

  • designing an order management target operating model that meets customer needs,
  • gaining predictive intelligence on customer relationships through data-led customer experience scores,
  • enhancing order management process governance and controllership, and
  • applying technology to transform order management processes that build supply chain visibility and enhance the customer experience.

For a recording of this presentation, click here.

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