Introducing Clients to Benchmarks



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Organizations often want hard data to back up their improvement choices, but when consultants offer benchmarking data, some clients balk at the comparisons. To mitigate these initial feelings of distrust, consultants can take a number of tactics. This article offers eight simple approaches to make the data relevant and usable for clients.

Employees attempting to introduce benchmarking as an improvement tool can also use the suggestions in this article to gain more executive support and understanding.

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