- May 6, 2013
- Duílio Fedele and Raquel Balceiro
- Member: FREE
Following the institutionalization of a knowledge management (KM) strategy at Petrobras, it was decided that a KM strategy for the engineering area of Transpetro, a full subsidiary of Petrobras, would be implemented based on the areas’ characteristics and the generational gap among its members. The purpose would be to enable resource optimization and increase the synergy among its 180 professionals distributed in eight centers all over the country. Using knowledge mapping, the organization was able to identify individuals with absolute knowledge, and find out what critical knowledge was already explicit and what activities could and could not be contracted out. As part of APQC's 2013 knowledge management conference, Petrobras' Duílio Fedele and Raquel Balceiro discussed the critical success factors and deliverables to come out of this program.