Innovative Techniques for Process Improvement: Webinar Q&A Summary



Many organizations struggle with establishing a culture of continuous improvement.  Employees are disengaged and resist the traditional checklist approach to identifying improvement areas.  As practitioners of benchmarking and purveyors of best practices, we all know one way to move past a difficult problem is to look externally for answers.  On Wednesday, November 18, 2015, APQC's Process and Performance Management experts, Holly Lyke-Ho-Gland and Jeff Varney, held a webinar that addressed:

  • the importance of process improvements,
  • why common process improvement tactics don't work, and
  • innovative tactics for process improvement.

This article summarizes the question and answer portion of the podcast, for the presentation slides, click here

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