Individual vs. Organizational Reuse of Lessons Learned at Credit Suisse

 

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Financial services company Credit Suisse was among the best-practice organizations studied as part of APQC's Collaborative Research study, Cutting the Cost of Not Knowing: Lessons Learned Systems People Really Use. This article describes how Credit Suisse faciliates the reuse of lessons learned on individual projects and the incorporation of lessons into enterprise processes and policies.

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