Include Process Measures as Part of Performance Measurement

 

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Having a strong performance measurement program can be a key component in realizing organizational success. Best-practice organizations can cite positive impacts on a number of outcomes due to measuring processes. This discussion examines correlations between performance measurement systems and process measures. Essentially, best-practice organizations use a diverse blend of process-related measures that can help create a holistic view of process measurement, and it provides unique insights into operating-level activities.

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