- May 18, 2012
- Member: FREE
These slides were used by Dr. Jamie Callahan of Texas A&M University during her presentation for APQC's May 2012 Human Capital Management Community Call. Callahan presented on the good that can come out of bad manners at work. She discussed:
- what incivility is and is not,
- common catalysts of incivility,
- problems with traditional responses to uncivil behavior, and
- alternative responses to treat the causes of incivility, instead of addressing only the symptoms.