- May 18, 2012
- Dr. Jamie Callahan, Texas A&M University
- Member: FREE
Listen to Dr. Jamie Callahan of Texas A&M University talk about the good that can come out of bad manners at work. In this Webinar, Dr. Callahan discusses:
- what incivility is and is not,
- common catalysts of incivility,
- problems with traditional responses to uncivil behavior, and
- alternative responses to treat the causes of incivility, instead of addressing only the symptoms.