Improving KM Adoption and ROI in the Digital Workplace: Webinar Q&A Summary



On March 19, 2015, APQC’s Lauren Trees and Diane Berry—senior vice president of market strategy at Coveo—hosted a Community Call webinar to discuss knowledge management (KM) trends, priorities, and strategies. Lauren Trees shared highlights from APQC’s 2015 KM Priorities survey. Diane Berry presented information about KM in the context of enterprise search, which she sees as related to current trends in how organizations think about and use KM.

This article offers highlights from the community call question and answer session.

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