- June 6, 2012
- Member: FREE
The Toro Company began its journey toward improving technical knowledge capture and sharing in 2004. Since then, it has made significant progress in creating a strong culture of knowledge engineering, which has led to a 50 percent improvement in warranty on new products. Toro’s success can be attributed to two main ideas: specialization groups and A3 lessons learned.
This recording from APQC’s 2012 knowledge management conference features Toro’s Patricia Ranch describing the development of Toro’s KM program for product development. Click here to view the slides from this presentation.