Improving the Flow of Knowledge in Product Development at Toro

 

Details

  • Type:
  • Published:
  • April 23, 2012
  • Author:
  • Patricia Ranch
  • Pages:
  • 36
  • Price:
  • Member: FREE
Classic Content

The Toro Company began its journey toward improving technical knowledge capture and sharing in 2004. Since then, it has made significant progress in creating a strong culture of knowledge engineering, which has led to a 50 percent improvement in warranty on new products. Toro’s success can be attributed to two main ideas: specialization groups and A3 lessons learned. This presentation—delivered by Toro's Patricia Ranch at APQC’s 2012 knowledge management conference—explores the introduction, structure, maintenance, and continuous improvement of these key tools.

Click here to listen to a recording of this conference breakout session.

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