- November 22, 2013
- Member: FREE
"Painful," "too much effort," "not popular," "a necessary evil." When employees use these kinds of words to describe a particular process you know that process is broken and needs to be improved. These were the words that APQC employees used to describe APQC's pre-2012 employee performance management process. How did APQC go from a broken performance management process to one that drives better performance? Elissa Tucker and Sue Lam share five success factors in this webinar transcript that helped APQC transform its performance management process, which includes a focus on:
- change management,
- technology, tools, and training, and
- measurement and ongoing improvement.