Implementing KM at Microsoft: A Real-world Reflection: Webinar Q&A Summary



On April 16, 2015, Mark Szalkiewics, knowledge management lead at Microsoft Americas Enterprise Services, spoke on an APQC Community Call webinar to share his experiences with Microsofts Americas Enterprise Services' KM program. Topics included innovations systems, IP reuse, lessons learned, analytics and reporting, and the importance of culture shift and adoption. Jean-Claude Monney, global KM lead for Microsoft Services, joined Mark Szalkiewics for the question and answer session that followed the webinar. This article offers highlights from that session.


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