Implementing Expertise Location at Deloitte



Almost every organization needs ways to identify and connect people to expertise. This is especially true for Deloitte, the world’s largest professional services firm, where expertise is their product.

At APQC's 2018 KM Conference, Sissel Austrad described how Deloitte’s Nordic member firms implemented a new expertise location tool across five regions and five service lines. She emphasized the importance of leadership buy-in, change management, communicating value, and a clear roll-out process.

Click here for the slides from this presentation.

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