- January 28, 2011
- Member: FREE
When mapping processes, organizations can be easily distracted by the details and minutia of specific activities. But people new to managing by process often need to see how processes work at a high level, particularly cross-functional process that incorporate work from many diverse areas of the business. This article provides two illustrations of how job tasks, linear processes, and cross-functional processes fit into the overall organizational architecture and how APQC's Process Classification Framework can be used to make sense of complex processes.