If People Are Hard-Wired to Share Knowledge, Why Is It So Hard?

 

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  • Published:
  • February 5, 2010
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  • APQC
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In this excerpt from a presentation given at the December 2009 meeting of the AME/APQC Benchmarking Community of Practice, APQC President Carla O'Dell explains why it is so hard to enable knowledge sharing within organizations, including the "sticky" nature of knowledge and the challenges involved in transferring tacit knowledge and expertise.

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