Identify Your Customers to Align Benchmarking Efforts

 

Details

  • Type:
  • Published:
  • June 11, 2010
  • Author:
  • Ron Webb
  • Price:
  • Member: FREE
Classic Content

The first question to ask when determining the course of benchmarking activities is: Who are our customers? APQC Executive Director Ron Webb explains the different types of customers that may be involved and why their needs are critical to meeting business objectives with benchmarking.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options

By submitting this form, you accept the Mollom privacy policy.