HR Shared Services Key Benchmarks: Cross-Industry

Published On:

September 08, 2023

Authored By:

APQC

Members-Only Content:

In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators (KPIs) for HR shared services organizations collected from this cycle, primarily in the US and Canada. KPIs included related to HRSSO:

cost effectiveness,
process efficiency, and
staff productivity.

Type:

Data and Measures

Topics:

Human Capital Management, HR Service Centers, Shared Services

Tags:

Key performance indicators (KPIs), Shared services

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

HR Shared Services Key Benchmarks: Cross-Industry

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