HR Shared Services Benchmarking— Results, Trends, and Key Metrics: June 2013 Human Capital Management Webinar (slides)



  • Type:
  • Published:
  • June 14, 2013
  • Author:
  • APQC
  • Pages:
  • 47
  • Price:
  • Member: FREE

In these slides, ScottMadden will present highlights from its second annual Human Resources Shared Services (HRSS) benchmarking study conducted with APQC. Learn how the industry performs on key metrics related to staffing levels, costs, operating models, and service center performance, as well as insights about the participants' practices and scope of services. ScottMadden will cover trends related to HRSS's scope, use of self-service and technology, as well as the organization and alignment of centers of expertise. See how your organization compares and where the industry is headed in this data-rich presentation. Get answers to questions several questions.

  • What are top-performering benchmarks for staffing and cost?
  • Which HR service center delivery model yields better performance?
  • What are top-performing efficiency benchmarks for inquiries and transactions?
  • What are the trends with the use of various infrastructure processes and tools?

Click here to listen to the recording of this presentation.

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