How Williams and Bush Brothers Used a KM Game to Explore the Unwritten Rules of Their Organizational Cultures



At APQC's 2014 Knowledge Management (KM) Conference, Lisa Austin, manager of knowledge and information at Williams, and Georgette Suggs, document management specialist - KM at Bush Brothers, teamed up to describe how their organizations engaged employees in an innovative KM game to help expose the unwritten cultural and behavioral rules that limit the value derived from KM programs.

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