How to Transfer Job-Related Knowledge



Classic Content

When it comes to capturing and transferring critical knowledge, one stumbling block that many organizations face is how to encapsulate information related to a specific role or position so that it can be easily transferred from one person to the next. This article describes four tools for capturing job-specific knowledge—knowledge audits, structured interviews, handoff documents, and lessons learned—and provides examples from best-practice organizations Michelin North America, Rolls-Royce, and the National Aeronautics and Space Administration (NASA).

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options