How Process Frameworks Organize Key Performance Indicators

 

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  • Type:
  • Published:
  • October 18, 2010
  • Author:
  • John Tesmer and Ron Webb
  • Price:
  • Member: FREE
Classic Content

John Tesmer, APQC manager of Open Standards Benchmarking, and Ron Webb, APQC executive director, explain how different process frameworks map to a common set of key performance indicators (KPIs) and how frameworks facilitate an aligned measurement system.

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