How EMC Linked Management and Measurement for Its Plan to Supply Process

 

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Information technology company EMC was traditionally a function-focused organization in which process improvements were often driven by leadership and based on experience rather than on data-driven evaluations of performance.

This article discusses how EMC developed a comprehensive framework for key end-to-end process categories such as its Plan to Supply process category. It also presents how the organization selected measures in order to understand performance drivers and identify opportunities for improvement.

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