- March 23, 2016
- Member: FREE
Information technology company EMC was traditionally a function-focused organization in which process improvements were often driven by leadership and based on experience rather than on data-driven evaluations of performance.
This article discusses how EMC developed a comprehensive framework for key end-to-end process categories such as its Plan to Supply process category. It also presents how the organization selected measures in order to understand performance drivers and identify opportunities for improvement.