How Do You Measure the Value of KM? Accenture's Story

 

Details

  • Type:
  • Published:
  • October 7, 2008
  • Author:
  • Steve Kaukonen
  • Pages:
  • 12
  • Price:
  • Member: FREE
Classic Content

From APQC's 2008 Knowledge Management Conference in Chicago, this presentation outlines how Accenture measures its knowledge management efforts. Steve Kaukonen, Accenture's global knowledge management lead, discusses how they determine what measures to use, the process of implementing their measurement system, and the return on investment (ROI) of allocating resources to the measurement of KM.

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