How to Develop Measures that Work: APQC Expert Answers

 

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  • Type:
  • Published:
  • March 22, 2010
  • Author:
  • Chris Gardner; Cindy Hubert; Jeff Varney
  • Price:
  • Member: FREE
Classic Content

APQC's Cindy Hubert, Chris Gardner, and Jeff Varney explain how to increase emphasis on process improvement rather than technological system advancement, how to avoid creating measures that drive "bad" behavior, and how to move to a smaller number of more effective measures.

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