How Aligned are Professional Service Firms with Their Clients' Use of the PCF?

 

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In 2015 APQC conducted a survey to understand how organizations leverage its Process Classification FrameworkSM (PCF) and identify how they can overcome some of the challenges associated with implementing a process framework. The survey included questions on the common uses of the PCF, implementation practices, and common challenges. This article explores the alignment of professional service (PS) firms with their potential clients in non-professional service organizations on the use of the PCF, through a comparison of select survey responses.

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