Hold the Onions...Design your Process for Customer Satisfaction



  • Type:
  • Published:
  • November 6, 2013
  • Author:
  • Juan D. Loera Sr.
  • Pages:
  • 30
  • Price:
  • Member: FREE

In a world that is spun by processes (large and small), it is common to overlook the significance of process design: a map that leads to the output. More specifically, many times organizations do not establish that a process is inefficient or out of control until the customer of that process complains about an unacceptable experience.  In this presentation from APQC's 2013 Process Conference, Juan D. Loera Sr. from MasterTag reviews simple steps to identify process inputs and controls to achieve the expected output: customer satisfaction.

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