The Hivemine Usage Optimization Framework (Slides)

 

Details

  • Type:
  • Published:
  • December 19, 2011
  • Author:
  • David Wachter
  • Pages:
  • 27
  • Price:
  • Member: FREE
Classic Content

These are slides from APQC’s December 2011 knowledge management (KM) community call presentation. The call featured David Wachter, chief marketing officer at Hivemine, discussing Hivemine’s Usage Optimization Framework, a proven methodology for increasing user adoption of KM solutions. Topics included:

  • setting usage goals for KM systems,
  • creating a strategy to increase adoption,
  • integrating KM tools with existing processes and applications,
  • using communications and rewards to encourage participation, and
  • measuring the impact of increased adoption on desired business outcomes.

Click here to listen to a full recording of this community call.

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