Health Care Industry Convergence: How KPMG Utilizes the APQC PCF for Health Care Payers to Manage Enterprise Transformation



The U.S. healthcare industry is converging around shared economic interests and new business models, forcing healthcare payers to reassess all of their key processes. This presentation explores how the recent development of the APQC & KPMG Healthcare Payer Process Classification Framework can assist payer organizations and, more broadly, the healthcare industry, in assessing the operational implications of this convergence through a standardized way of evaluating performance.

This is a session overview from APQC's 2013 Process Conference, which took place on October 24-25, 2013 in Houston.


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