Governance Models for Process Management



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Strong, clear governance can facilitate process management by clarifying who is accountable, which roles various stakeholders will play, and how work will proceed. When organizations keep these key elements in mind, process becomes easier to implement and manage, thus making it more effective throughout the organization. Best-practice organizations from APQC’s Building Strong Process Management Capabilities Best Practices Study share how they created governance models to focus their process management capabilities. The organizations include Energias de Portugal (EDP), Northrop Grumman Aerospace Systems (NGAS), and the U.S. Department of Veterans Affairs CSP Clinical Research Pharmacy Coordinating Center (PCC). Click here to read the full Building Strong Process Management Capabilties report.