- October 28, 2014
- Member: FREE
At APQC's 2014 Process Conference, Dale Weeks, president of Global Leadership and Benchmarking Associates, explained how portions of the public sector are lagging behind the private sector in terms of business process improvement. Weeks also shared what can be learned to close the gap and how these changes could make for happier customers (citizens). The following slides were presented at the 2014 Process Conference.