- April 22, 2013
- Trey Robinson and Tina Krebs
- Member: FREE
This article is a summary of the fundamentals associated with building and implementing shared services and it is based on APQC’s March 2013 Human Capital Management webinar in which Robinson and Krebs presented.
To view the full webinar recording, please visit The Fundamentals of Designing, Building, and Implementing a Service Delivery Center.