The Fundamentals of Designing, Building and Implementing a Service Delivery Center: March 2013 Human Capital Management Community Call, Part 1 (slides)

 

Details

  • Type:
  • Published:
  • March 28, 2013
  • Author:
  • APQC
  • Pages:
  • 50
  • Price:
  • Member: FREE

On these slides, Trey Robinson and Tina Krebs, partners at ScottMadden highlight the essential activities to plan, launch, and stabilize a new shared services operation including critical success factors for your business case, ten top implementation challenges, and the three keys to post launch success.

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