The Fundamentals of Designing, Building and Implementing a Service Delivery Center



  • Type:
  • Published:
  • March 30, 2013
  • Author:
  • APQC
  • Price:
  • Member: FREE

In this presentation, Trey Robinson and Tina Krebs, partners at ScottMadden highlight the essential activities to plan, launch, and stabilize a new shared services operation including critical success factors for your business case, ten top implementation challenges, and the three keys to post launch success.

Click here to view the slides from the presentation.

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