Fostering a Knowledge Culture at Microsoft Services



Microsoft Services, a provider of knowledge to a variety of client organizations, faces the need to respond to its customers with greater relevance and immediacy and to navigate an atmosphere of accelerated change. To overcome these challenges, it uses a knowledge management (KM) strategy that seeks to create a culture in which members learn from experience, identify expertise, and reuse and share collective knowledge.

At APQC's 2014 KM Conference, Jean-Claude Monney, global KM lead for Microsoft Services, discussed the division's KM strategy, programs, platform, and measures.

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