Fixing Finance Processes? Start with the Core Concepts of Business Process Management (Q&A Summary)

 

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Whether you are putting robots in financial shared services, streamlining accounts payables, or consolidating financial data sources; one of the lynchpins of success is a firm foundation in business process management and measurement. The elements include: organizational alignment, a common language for change, keys to multi-entity standardization, and clear performance measures.

In this August 2016 webinar, APQC’s Mary Driscoll and Holly Lyke-Ho-Gland discussed the principles of  process management and how organizations can use a process framework to help achieve their goals.

Attendees learned:

  • What sound process management means
  • Best practices in driving end-to-end process change
  • Do's and Don’ts for working with experts from the Project Management Office
  • How to make APQC’s Process Classification Framework (PCF)® fit your needs

This article summarizes the question-and-answer portion of the webinar. You may access the recording here.