Financial Shared Services: A Close Look at Top Performance



What are the hallmarks of top performance in financial shared services? What do the winners do in a well-organized fashion that sets them apart? APQC presents fresh metrics on financial management processes that are performed within shared service centers (SSCs). APQC collected these metrics on behalf of ScottMadden, a consultancy specializing in this area. 

This report summarizes the analyses shared by ScottMadden partners, Brad DeMent and Trey Robinson, who joined APQC’s Principal Research Lead for Financial Management, Mary Driscoll, the moderator on New Benchmarks for Shared Services (Webinar). They covered SSC scope, maturity, governance, structure, process utilization, technology, and analytics.

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