Figuring Out What Your KM Customers Need When They Can't (Slides)



  • Type:
  • Published:
  • October 23, 2012
  • Author:
  • Robert Burns and Philip Harms
  • Pages:
  • 24
  • Price:
  • Member: FREE
Classic Content

These are slides from APQC’s October 2012 knowledge management (KM) community call. The call featured Robert Burns and Philip Harms of MetLife describing how their KM team manages internal customer expectations and guides people toward KM solutions that make sense for their part of the business.

Click here to listen to a recording of this community call.



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