- October 23, 2012
- Robert Burns and Philip Harms
- Member: FREE
Knowledge Management (KM) has more tools at its disposal than ever before. With all the talk around topics like search, “findability,” collaboration, and social media, internal customers often come to their KM teams demanding the latest and greatest tools. But are those really the tools they need?
To determine what’s best for each internal customer, knowledge managers must act like consultants, guiding groups to the optimal solution by asking the right questions, managing expectations, and instilling confidence. In this one-hour recording, Robert Burns and Philip Harms of MetLife share their experiences successfully working with their organization’s most valuable—and most challenging—asset: its people.